FAQ

What can I customize?
You can personalize your ceramic letter (up to 5 lines of text), simple illustrations, bracelet size and colors, and even candle scents. We support multiple languages including English, Chinese, Japanese, and more.

How long does production and shipping take?
All products are handmade and made to order. Production time is typically 15–30 days. Once complete, your order will be shipped and you’ll receive tracking information via email.

Do you ship internationally?
Yes! We offer worldwide shipping. Additional fees may apply depending on your location. Shipping rates are calculated at checkout.

Can I send a gift directly to someone?
Absolutely. Just leave a note during checkout saying “This is a gift” and we’ll remove pricing info and add a complimentary message card if desired.

Can I cancel or change my order?
You may change or cancel your order within 24 hours of purchase. After that, the custom piece enters production and can no longer be altered or canceled.